Refund Policy

Overview

Pro is a one-time purchase that grants lifetime access. This policy describes when and how we issue refunds for Pro purchases on Achiever. Payments are processed by Paddle.com Market Limited, our Merchant of Record, and refunds are issued through Paddle.

When you can get a refund

• Within 14 days of your Pro purchase, for any reason — no questions asked.
• If you were charged due to a clear technical error on our side (e.g. a duplicate charge).
• If your account was charged without your authorization, subject to Paddle's fraud verification.

When refunds are not available

• Requests submitted more than 14 days after the purchase date, except for technical errors or unauthorized charges.
• Accounts that have been suspended or used to violate the Terms of Service.
• Partial refunds — Pro is a one-time purchase and is either refunded in full or not at all. A refund permanently revokes Pro access for the account.

How to request a refund

Send a refund request from the email address linked to your Achiever account to achiever.so.support@gmail.com

Include your account email, the approximate payment date, and a brief reason. You can also request a refund directly from your Paddle receipt email.

Processing time

Approved refunds are issued by Paddle to your original payment method, usually within 3–10 business days depending on your bank or card issuer.

Merchant of Record

Paddle.com Market Limited acts as the Merchant of Record for all Pro purchases. Paddle is responsible for billing, payment processing, applicable sales tax / VAT, and refund execution. Their Buyer Terms apply in addition to ours and are available at paddle.com/legal/checkout-buyer-terms.

Contact

Questions about this policy? Contact us at achiever.so.support@gmail.com